I decided to add Aion: Tower of Eternity to my stable of "backup" games but have made an interesting discovery: The "Eternity" of the subtitle is the time taken to get on to the servers. Arriving home yesterday evening I decided to take my Assassin or Sorcerer out for a spin, only to find there was a 2 hour logon queue on the servers. Every server (believe me, I tried them all). Had I realized this before applying my Live serial number to my Aion account I'd have held off until there were enough servers to meet demand (or the demand had fallen off).
Now, I can understand their point of not having too many servers at launch (that then become ghost towns) but having 13 full servers, each with 2000 people waiting (after 2000, it doesn't let you queue) sends a pretty bad message at launch. As I mentioned the other week, Aion isn't a bad game (though it's no WOW), and is a darn site more fun that Age of Conan, but charging a premium for the game (it retails for £45, usually discounted to £30-35 compared to £20-25 for WOW or WAR, both usually available for £15-20) and then not giving people the chance to play is cheeky in the extreme.
NCSoft's advice so far has been "try another server" (though all are in the same boat that I can see) or "come back later" (great for those with a limited play time ...). I'm sure they'll get it sorted eventually, but at the cost of how many subscribers I wonder.